Dec 1, 2025
As the primary biologics coordinator at Digestive Health Specialists, a GI practice with more than 20 prescribers, Ashley Flowers manages a high volume of daily prior authorizations (PAs). Every biologic, specialty drug, hub enrollment, and financial assistance form flows through her.
Before Tandem, she underwent a manual process for each PA:
Matching patients to the right insurance plan
Locating and updating the right PA and enrollment forms
Calling pharmacies and insurers to confirm coverage
Fixing denials caused by missing documentation
Even working nonstop, Ashley could only complete a fraction of the PAs she was managing on a given day, once she factored in all of the calls, uploads, and back-and-forth.
Location
Dothan, AL
Size
20+ prescribers
Specialty
Gastroenterology
A Step-Function Increase in Output
Today, Ashley’s end-to-end prescription process runs through Tandem – and her throughput has multiplied.
“Before Tandem, I could maybe do 10 PAs a day, but that’s not including all the legwork. Realistically, it felt like 5 fully worked-up PAs.”
Now?
"With Tandem, I’m knocking out a good 15 to 30 PAs a day.”
Moving Beyond Traditional ePA Tools
Before Tandem, Ashley spent a lot of time manually navigating PA form websites, like CoverMyMeds and PromptPA. She dug around for the right forms, uploaded chart notes individually, and typed lengthy explanations into small text boxes.
With Tandem, everything she needs is pulled automatically from her EHR. Tandem manages finding and autofilling the right forms and ensures PAs don’t go out with missing pieces.
Ashley’s routine is now focused and efficient:
Admin Automated: Tandem submits prior authorizations, flags any missing information, drafts appeals, and texts patients updates along the way.
Effortless Task Prioritization: With a clear task dashboard, Ashley can quickly prioritize and tackle time-sensitive action items, with nothing falling through the cracks.
Complete Process Visibility: She gets full visibility into Tandem’s outreach to plans, pharmacies, and her patients, as well as the real-time status of each PA.
Paperwork Streamlined and Always Current: Tandem centralizes paperwork and reminders, so she no longer needs to maintain separate portals or track updates manually.
A Platform Worth Recommending to Everyone
After seeing her workload lighten and her patients get access to medicine faster, Ashley found herself recommending Tandem to anyone who would listen.
"I recommend Tandem to everybody that walks through my door.”
For gastroenterology practices looking to stay efficient as they grow, Ashley’s takeaway is simple: Tandem is a biologics coordinator’s superpower, helping them accomplish more.
Supporting Your Practice
If your gastroenterology or specialty practice is ready to streamline prior authorizations and accelerate access to therapy, sign up your practice for Tandem today or book a demo to learn more.