When a small private practice loses a key team member, the impact can be immediate. For Practice Manager Eyana Walker at Jefrey D. Lieberman, MD, PC in Decatur, Georgia, the departure of their prior authorization (PA) specialist created a sudden gap in the practice’s day-to-day rhythm.

“Patients weren’t getting their medication. It was bad for business, and it led to poor patient care.”

As the team scrambled to fill the role, Eyana found herself completing PAs on top of her management duties. “Every role is important,” she explained. “But I still had my job to do, too.”

Finding a Solution to Keep Up With the Workload

With new hires struggling to manage the complex prior authorization process for rheumatology biologics like Rinvoq, Cimzia, and Skyrizi, the practice began looking for a better way.

“I was trying to figure out what we could do, and Tandem came up,” Eyana said. “Caila got back to me right away with a demo. It was professional, responsive, and exactly what we needed.”

After bringing it to Dr. Lieberman, they decided to give Tandem a try.

Turning Chaos Into Coordination

Almost immediately, the team saw a dramatic difference:

• 60% reduction in administrative workload for prior authorizations

• Faster approvals and near real-time turnaround for biologics

• Clear visibility into each patient’s prescription status

• Improved accountability and fewer errors in daily workflows

“When we tried it, it was a game changer.”

With automated authorizations, digital appeals, and direct EHR integration, the workload finally became manageable.

“Patients are receiving medications sooner because they’re handled in real time. We’re not losing scripts in the shuffle anymore.”

From Overwhelmed to Empowered

Tandem didn’t only just streamline workflows, but it also restored balance and confidence to a small, tight-knit team.

“It changed the morale of our office. Now my team can focus back on patient care instead of paperwork.”

She credits the platform’s transparency and support. “The workflow is smoother, and the accountability is there,” she explained. “Tandem made our practice whole again.”

Supporting Your Practice

If your rheumatology or specialty practice is ready to streamline prior authorizations and accelerate access to therapy, sign up your practice for Tandem today or book a demo to learn more.