Jan 22, 2026
In healthcare, technology alone is never enough.
The most trusted platforms are built with a clinician’s lens at the center, grounded in real-world care delivery and shaped by firsthand experience navigating complex insurance, pharmacy, and patient access workflows.
At Tandem, our Clinical Intelligence team is the engine behind that philosophy—ensuring every product decision reflects how care happens in practice.
Led by Adam Harris, MD, along with experienced advanced practice clinicians like Kathleen Alvarez, NP, Tandem’s Clinical Intelligence team is setting a new bar for how healthcare AI should be built, validated, and scaled.
What Is Clinical Intelligence at Tandem?
Clinical intelligence at Tandem sits at the intersection of medicine, operations, and product development. The team is embedded across the entire product lifecycle to ensure that:
Tandem’s processes mirror real clinical workflows
Automation aligns with payer rules, clinical guidelines, and specialty-specific nuance
Product decisions are informed by direct patient and provider experience
While many healthcare software companies rely on external advisors or periodic clinical reviews, Tandem embeds clinical expertise directly into product design, QA, and continuous improvement.
“By building clinical intelligence in-house, we ensure our team’s knowledge drives every decision and truly shapes the solutions we design.”
- Adam Harris, MD
Meet the Clinical Intelligence Team
Adam Harris, MD
Dr. Harris leads Clinical Intelligence at Tandem and previously served as VP of Applied AI at Oscar Health. He is an active practicing physician at Bellevue Hospital Center and Clinical Assistant Professor of Medicine at NYU School of Medicine.
Trained across federal, safety-net, and private academic hospitals across New York City, Dr. Harris saw firsthand how differences in system design—not medical science—often determine patient experience and outcomes.
As a practicing physician with deep insurance operations and AI experience, Adam brings firsthand insight grounded in navigating payer complexity and specialty-specific nuances. His role goes beyond review and approval—he actively partners with product, engineering, and operations to ensure Tandem’s platform reflects real clinical practice, not idealized versions.
“Our goal isn't just to use AI. Our goal is to support clinicians in helping patients get the medication they need, while ensuring everything we build reflects real clinical practice. We use AI because it supports that mission”
Kathleen Alvarez, NP
Kathleen Alvarez brings a frontline clinician’s perspective to Tandem’s Clinical Intelligence team.
After graduating from the Yale School of Nursing, Kathleen’s career spanned across a variety of settings before joining Tandem. From street medicine during the COVID-19 pandemic, to working in primary care and rheumatology practices, prior authorizations quickly became a constant, disruptive part of her day as a nurse practitioner.
“I remember sitting at my desk and thinking: if there is one thing I could change about my job, it would be prior authorizations.”
Much of Kathleen’s time was spent managing insurer calls, drafting medical necessity letters, and coordinating appeals—often squeezed in between patient visits or after a full clinic day. That experience now shapes how she approaches her work at Tandem, with a focus on designing workflows that respect clinicians’ time.
“I’m always thinking about what would have helped me in practice—and what would have just added more noise.”
Her perspective ensures Tandem’s automation feels supportive, not burdensome, for the teams who rely on it.
Clinical Intelligence That Scales With Care
Clinical intelligence is what makes scale possible—and scale is what makes clinical intelligence stronger.
Built on deep clinical expertise, Tandem supports millions of prescriptions every year across a growing number of specialties. Thousands of clinicians rely on Tandem daily to manage complex medication access workflows with confidence.
As Tandem scales, our Clinical Intelligence team continuously learns from real-world use—identifying patterns, adapting to payer changes, and refining workflows so every customer benefits. What might be a one-off edge case in a single practice becomes a platform-wide improvement at scale. Clinical intelligence isn’t just embedded at the start—it compounds as the platform grows.
That feedback loop is why leading health systems, enterprise groups, and specialty organizations trust Tandem, and how we are able to continuously improve medication access for patients.