Last modified: December 4, 2024

Protecting your information is our priority. This Privacy Policy (“Policy”) describes how Tandem Technology, Inc. and/or Tandem Pharmacy, LLC (collectively, “we,” “Tandem,” “us,” or “our”) collects and uses information collected via its website, mobile applications, forums, blogs, platform, and other online or offline offerings (together with any and all future online and offline offerings operated by or on behalf of Tandem, “Services”). Your access to and use of the Services, including prescription management services, is conditioned upon your acceptance of and compliance with this Policy. By using Tandem’s Services, you consent to the data practices described in this Policy. This Policy applies to all visitors, users, and others who access or use the Services, whether as a guest or a registered user. IF YOU DO NOT CONSENT TO THE COLLECTION, USE, DISCLOSURE, AND RETENTION OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS POLICY, PLEASE DO NOT PROVIDE US WITH SUCH INFORMATION AND PLEASE CEASE USING THIS WEBSITE OR OUR SERVICES.

Scope of This Notice

This Policy applies to your use of our Services. Capitalized terms used in this Privacy Policy and not otherwise defined shall have the meanings provided for those terms in Tandem’s Terms of Service, which are incorporated into this Policy by reference.

Collection of Personal Information

Information You Provide

In this Policy, “Personal Information” means information that relates to an identified or identifiable individual. We may collect Personal Information from you (like your name, username or similar identifier, date of birth, gender, email address, credit card information, phone number, delivery and billing address, and the products you purchase) when you register for an account, log into an account, sign up for an event or newsletter, or communicate with us by email or SMS (text). In order to provide you with certain parts of the Services, you will need to provide us with certain medical information such as your physician's name and address, prescription information, insurance information, and in some cases, medical history (collectively, your "Personal Information").

Information We Collect Automatically

We may automatically collect information about your computer or mobile device hardware and software. This information may include: your IP address, device identifier, browser type, domain names, access times, referring website addresses, and information about your activity on Tandem’s Services. This information is used for the operation of the Services, to maintain quality of the Services, and to provide general statistics regarding use of Tandem’s Services.

Cookies and Other Technologies

One or more of the Services may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. These Technologies are small data files that are placed on your device that allow us to record certain pieces of information whenever you visit or interact with our Services, and to recognize you across devices.

• Cookies. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.

• Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded on the Services that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.

• Analytics. We may use Google Analytics or other analytics providers to help us understand the use of our Services. This analytics data is not tied to any Personal Information. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.

Our uses of such Technologies fall into the following general categories:

• Operationally Necessary. We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our Services. This includes technologies that allow you access to our Services; that are required to identify irregular site behavior, prevent fraudulent activity and improve security; or that allow you to make use of our functions such as saved search or similar functions.

• Performance Related. We may use cookies, web beacons, or other similar technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use our Services, determine if you have interacted with our Services, determine whether you have viewed an item or link, or to improve our Services.

• Functionality Related. We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our Services.

• Advertising or Targeting Related. We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our Services or on third-party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.

If you would like to opt out of the Technologies we employ on our Services you may do so by blocking, deleting, or disabling them as your browser or device permits. Note that if you opt out of operationally necessary Technologies, the Services may not perform properly.

How Personal Information May Be Used

Tandem collects and uses your Personal Information to operate its Services and deliver the information and Services you have requested. The information we collect or maintain is subject to our Notice of Privacy Practices that more specifically describes how we may use or disclose your protected health information.

• Administrative Purposes. We may use Personal Information for administrative purposes, including measuring interest in Tandem’s Services, developing new products and services, ensuring internal quality control, verifying individual identity, preventing potentially prohibited or illegal activities, and enforcing our Terms of Service.

• Marketing Tandem Services. We may use Personal Information to provide you with materials about offers, products, and services that may be of interest to you, including new content or services. We may provide these materials by phone, postal mail, email, SMS (text) or other means as permitted by law. You may opt out of Tandem using your Personal Information for marketing purposes by following the opt-out instructions below.

• Anonymous and Aggregated Information. We may use Personal Information and other information to create anonymized and aggregated information. Anonymized and aggregated information may be used for a variety of functions, including the measurement of visitors’ interest in and use of various portions or features of the Services, to help us optimally deliver our existing Services or develop new Services, conduct research or internal analysis, or any other legally permissible purpose. Anonymized or aggregated information is not Personal Information and is anonymized or aggregated in a way that is designed to prevent anyone from identifying you. We may sell anonymized data and aggregated insights to customers and other third parties.

How Personal Information May Be Shared

• Accounts with Multiple Users. When you are connected to an account with multiple users, we may share any information in your account with the other users connected to the same account.

• Coupons, Vouchers, and Other Financial Assistance Programs. If you request coupons, vouchers, or other financial assistance, Tandem may act as your agent to share data with manufacturers and their agents in order to request and obtain these coupons or voucher discounts on your behalf.

• Service Providers. Your Personal Information may be accessed and used by our service providers or partners who are working with us in connection with the operation of our Services. These service providers may have access to your Personal Information only to the extent necessary to perform services on our behalf and are obligated not to disclose that information or use it for any other purposes.

• Payment Processors. Tandem uses third-party payment processors. In order to process payments, these third-party processors may gather and transmit your data to and/or from financial institutions. By using our Services, you grant Tandem and these payment processors the right, power, and authority to act on your behalf to access and transmit your Personal Information and financial information to and/or from the relevant financial institution. 

• To Protect Us or Others and as Required by Law. Tandem may disclose your Personal Information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Tandem; (b) protect and defend the rights or property of Tandem; and (c) act under exigent circumstances to protect the rights, property, or personal safety of users of Tandem, or the public.

• Merger, Sale, or Other Asset Transfer. We may transfer and/or provide information about our users in connection with a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of Services to another provider, or other situation where user information would be transferred as one of our business assets.

• Patient Support Programs. If you request support from patient advocates, nurse navigators, or other manufacturer hub services, Tandem may act as your agent to share your Personal Information with manufacturers and their agents in order to request and obtain these coupons or voucher discounts on your behalf. 

Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by Tandem. Tandem has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of websites you choose to link to from Tandem so that you can understand how those websites collect, use, and share your information. Tandem is not responsible for the privacy practices or other content on websites outside of the Tandem Website or mobile application.

“Do Not Track”

“Do Not Track” is a privacy preference that users can set in certain web browsers to signal to websites that you visit that you do not want to have your online activity tracked. We do not respond to or honor Do Not Track signals at this time.

International Users

Tandem and its website, mobile application, and servers are based in the United States. However, your Personal Information may be transferred outside of the United States in cases where Tandem’s payment processors or service providers are located outside of the United States. By providing us with your information, you are accepting and agreeing to that transfer.

Data Retention and Deletion

Tandem retains Personal Information for as long as you use our Services or as necessary to fulfill the purposes for which the information was collected, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, comply with pharmacy regulations, enforce our agreements, and comply with applicable laws. 

Security of your Personal Information

We employ administrative, physical, and electronic measures designed to protect your information from unauthorized access. However, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. In the event that your Personal Information is compromised as a result of a breach of security, we will notify you, as required by applicable law.

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. You can control communications such as emails and text messages by following the instructions within those communications to unsubscribe or manage preferences. Users may opt out of receiving any or all communications from Tandem by contacting us as described below.

Your Rights and Choices

Opt-Out & Unsubscribe

We give you an opportunity to opt out of receiving announcements of certain information. You can control communications such as emails and text messages by following the instructions within those communications to unsubscribe or manage preferences. Users may opt out of receiving any or all non-required communications from Tandem by contacting us as described below.

Accessing and Deleting your Personal Information

If you would like to access Personal Information Tandem holds about you or request that we delete Personal Information about you from our systems, please contact us as described below with a description of your request.

We will use reasonable efforts to honor your request. However, there may be circumstances where Tandem is unable to provide access or delete your Personal Information, such as where the information is subject to legal privilege, would violate the privacy of another individual, we are required to keep it to evidence pharmacy activity, or it’s otherwise needed for auditing or other legal purposes. To protect your privacy, Tandem will take reasonable steps to verify your identity before granting access or making changes to your Personal Information.

Changes to this Privacy Policy

We reserve the right to modify this Policy at any time. The date this Policy was last revised is identified at the top of the page. All changes are effective immediately upon posting and, by accessing or using the Service after changes are posted, you agree to those changes. If the changes materially alter how we use or treat your Personal Information, we will notify you by email to the primary email address specified in your account and/or through a notice on Tandem’s website home page. Tandem encourages you to periodically review this Policy to be informed of how Tandem is using and protecting your information. 

Contact Us

If you have any questions about these Terms or the Service, please contact Tandem at:

Tandem Technology, Inc.

73 Spring St, #3A

New York, NY 10012

Email Address: legal@withtandem.com 

Additional Statement-Specific Information

Washington

If you are a Washington resident, we have a Washington Privacy Policy that may give you additional rights. You can find it here.